We understand that plans change. This policy explains how cancellations work, what charges apply, and how and when refunds are processed for online payments.
1. How to Cancel a Booking
- Online: Sign in to your BookMyCab customer portal → My Trips → Cancel Trip (use the portal URL supplied to your account).
- Phone: Call +91 20 6610 0100 (available 24 × 7 for active bookings).
- Email: Write to support@bookmycab.com with your trip reference number.
The cancellation time is recorded at the moment BookMyCab acknowledges the request, not when it is submitted. Please retain your cancellation confirmation message for records.
2. Cancellation Charges — Individual & Pay-Now Bookings
| Time of Cancellation (before scheduled pickup) |
Cancellation Charge |
| More than 24 hours before pickup |
NIL — Full refund |
| 12 to 24 hours before pickup |
25% of trip fare |
| 4 to 12 hours before pickup |
50% of trip fare |
| 1 to 4 hours before pickup |
75% of trip fare |
| Less than 1 hour before pickup |
100% of trip fare — No refund |
| No-show (driver arrives, passenger absent) |
100% of trip fare — No refund |
Note: For outstation and multi-day trips, a minimum cancellation fee equal to one day's hire charge applies if the driver has already departed or travelled to the pickup point.
3. Corporate Account Bookings (Pay-Later / Monthly Billing)
- Cancellations made more than 2 hours before pickup: No charge.
- Cancellations within 2 hours of pickup or no-show: Minimum one-way fare is levied as per the applicable rate chart.
- These charges will appear on the corporate monthly invoice.
- Corporate accounts may negotiate custom cancellation windows in their service agreement.
4. Non-Refundable Situations
- Cancellations made within 1 hour of the scheduled pickup time.
- No-show by the passenger(s).
- Trip cancelled mid-journey by the passenger (fare for distance covered is charged; remainder may be refunded on a case-by-case basis).
- Bookings that were already modified or rescheduled once free of charge.
- Service fees, convenience fees and platform charges, where applicable.
5. Cancellations Initiated by BookMyCab
If BookMyCab or the assigned vendor cancels a confirmed booking due to vehicle unavailability, driver issues or reasons within our control, you will receive:
- A 100% refund of the amount paid, with no cancellation charge.
- A priority rebooking attempt with an alternate vehicle, where operationally possible.
- Written notification (SMS/email) within 30 minutes of the cancellation decision.
6. Refund Process & Timeline
1
Cancellation Confirmed
You receive an SMS/email confirmation with the applicable refund amount.
2
Refund Initiated (within 2 business days)
We initiate the refund to your original payment method via our payment gateway (Razorpay).
3
Credit to Your Account
Refund reflects in your account within 5–7 business days depending on your bank or card issuer.
Refund credit timelines by payment method:
| Payment Method | Estimated Refund Credit Time |
|---|
| Credit / Debit Card | 5–7 business days |
| Net Banking | 3–5 business days |
| UPI (PhonePe, GPay, Paytm etc.) | 1–3 business days |
| Wallets | 1–2 business days |
These timelines are estimates and may vary based on your bank's processing time. Gateway/convenience charges paid at the time of booking are non-refundable.
7. Disputes & Escalation
If you believe a cancellation charge has been applied incorrectly or your refund has not been received within the stated timeline:
- Email support@bookmycab.com with your trip reference number and payment transaction ID.
- Call +91 20 6610 0100 — our support team is available Mon–Sat, 9 AM–7 PM IST.
- We will investigate and respond within 3 business days.
Disputes unresolved within 30 days may be escalated as per our Terms of Service.
8. Contact